Our CSR Journey

• Started to capture energy use in our offices.
• First reported CSR activities in our annual report.

• Established an environmentally preferable purchasing policy for suppliers.

• Started switching to renewable or partially renewable energy in our offices.
• Implemented an environmental management system.

• Produced a separate CSR report following the Global Reporting Initiative’s guidelines.
• Released a new iteration of the SITA Airport Management solution involving collaborative decision-making for more efficient airport operations. 
• Joined the United Nations Global Compact to align to the ten universally accepted principles in the areas of human rights, labor, environment, and anti-corruption.

• Gained our first ISO 14001 certification for our Rome office. 
• Issued the first account of our CSR activity to our board and members at our Annual General Assembly, alongside our annual report.

• Signed the United Nations Global Compact Call to Action on anti-corruption and the post 2015 development agenda 
• Released a global environmental policy to employees.
• Started SITA Air Transport Community Foundation funding IT and educational projects in Africa.

• Earned ISO 14001 certification at our five largest employee sites. 
• Launched an ethics program, code of conduct, and other responsible business practices.
• Conducted our first materiality assessment.

• Achieved a 10.5% reduction in energy use at 19 sites against the previous year’s consumption.
• Launched a new online conferencing tool to reduce internal business travel.

• Adopted five UN Sustainable Development Goals (SDGs) for our CSR strategy: climate action, gender equality, decent work and economic growth, quality education, and partnership for the goals. 

• Compensated for emissions generated by employees’ business air travel through verified carbon offset programs financed by an internal carbon levy.
• Launched eWAS Pilot to help the industry cut carbon emissions and build climate resilience. 
• Unveiled CrewTab to digitalize crew services and reduce the need for paper-based documents.

• Established our baseline carbon footprint and included a wider range of emissions.*
• Using this baseline footprint, we launched our aim to be carbon neutral by 2022.
• Air Transport Community Foundation received several impact accolades and awards.

* Covering Scopes 1 (direct owned/controlled sources), 2 (indirect purchased energy) and selected 3 (indirect other in our value chain). Scope 3 tends to represent a larger carbon footprint than Scope 1 or 2.

• Reduced 48% of emissions compared to 2019.
• Offset 100% of remaining emissions from our offices and business travel.
• Increased the number of Scope 3 emissions measured by adding home/office related ones.*

* Scope 3 tends to represent a larger carbon footprint than Scope 1 or 2.

• Released eWAS Dispatch to support flight tracking and optimize fuel usage. 
• Partnered with digital aviation safety and efficiency company, Safety Line, to optimize flight phases, and reduce fuel burn and emissions.

• Launched the Mission Control platform to help airlines better manage operational variability, turnarounds, and fuel consumption.
• Digitalized flight briefings with FlightFolder, reducing reliance on paper and providing better situational awareness to support more efficient decision-making and improve productivity.

• Signed up to an incentivized sustainability-linked Revolving Credit Facility (RCF) with Barclays.
• Won a World Finance Award for ‘Most Sustainable Company in the Aviation Communication Technology Industry – 2021’.
• Acquired Safety Line to support and strengthen our sustainable aviation portfolio.

• Became a certified CarbonNeutral® company, ahead of our original 2022 target. 
• Was credited as a UN SDG Good Practice and an ‘outstanding example’ at the UN High Level Political Forum for our Planet+ internal carbon neutrality program.
• Collaborated with Envision Digital to develop net zero technology and help airports decarbonize and become more energy-efficient.

• Partnered with Palermo Airport to trial a new technology - SITA Emissions Manager - that will help airports better measure and cut Scope 3 emissions.
• Revealed that its Rome office was running on 100% renewable energy, making it the tenth SITA office fully or partially powered by renewable energy.

• Committed to setting science-based targets aligned to the Science Based Targets initiative (SBTi) Net-Zero Standard and Business Ambition for 1.5^oC campaign. 
• Installed solar panels in our Singapore office to become the 11^th SITA office to transition to renewable energy.

• Added Dubai to our growing list of ISO 14001:2015-certified offices.
• Secured a new, oversubscribed backup credit facility linked to our environmental targets.
• Undertook a new materiality assessment to identify the most relevant material topics for our stakeholders.

• SBTi validated our commitment to Net Zero and our associated targets (to reach net-zero GHG emissions across the value chain by 2050. 

• Reduced average electricity consumption per full-time employee in our offices by 21% compared to 2022, and by 43% compared to 2019. 

• We reduced total direct emissions (scope 1 and 2) by 2% compared to 2022 and by 72% compared to 2019. We managed this even while our business was growing and our number of employees was increasing. 

• SITA OptiDescent gives pilots recommendations for the most fuel-efficient descent. 

• Airside Optimizer improves queueing and taxiing. 

• Environmental Management solution helps airports manage and reduce their energy consumption and carbon emissions. 

• SITA Eco Mission helps airlines meet their SAF-related mandates and take care of their reporting duties.