SITA Passenger Processing
Fast Forward
How SITA Flex speeds up passenger processing with innovation for airports
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Take your customer experience into the future. The secret is in the name: SITA Flex gives you the flexible options you need to make your airport more efficient now – and in the future.
SITA Flex underpins the entire airport digital ecosystem. Globally, over 500 airports rely on SITA Flex.
Our modular platform takes airports (and airlines) to the next level of passenger processing. Available in the cloud, on-prem or hybrid, SITA Flex supports every passenger and flight end-to-end.
As passenger numbers start to soar, SITA Flex helps you deliver exceptional customer experience. Travelers spend less time managing their journey and more time shopping and dining at the airport.
Maximize revenue. Save space.
By removing unnecessary counters, you can maximize space for retail or food service. This unlocks new revenue opportunities. And, when fewer staff work on manual processing, they can be on-hand to help passengers and enhance customer experience.
Future-proof your airport with scalable, innovative technologies
SITA Flex is an innovative solution and future-proof platform for passenger processing at airports. Built on SITA’s 75 years’ experience in the airport industry, our solutions work in the real world of air travel.
Enhance the airport experience with digital passenger processing
Quick to deploy, SITA Flex streamlines passenger processing. It reduces friction and helps cut queues. With SITA Flex, you can offer a fully mobile passenger experience with up-to-date self-service options. You can optimize passenger flows – making it faster, easier and more efficient to deliver the right customer experience.
To reduce stress at the airport, SITA Flex lets passengers be processed off-site. Data is shared instantly with the airport – so you can target passengers with special offers or up-grades while they are in transit.
Accelerate
Use the simple set of APIs to move beyond the restrictions of common-use standards and certifications.
Compete
Gain a competitive advantage by being first-to-market with new services that meet the high expectations of today's passengers.
Innovate
Let your passengers enjoy touchless and fully-mobile experiences at every step in their journey.
Save
Overcome budget and staffing challenges by making more flexible use of agents and infrastructure, and by driving down energy costs.
Cloud, On-Premises, or Hybrid: Flexible Deployment Options for Seamless Operations
SITA Flex offers multiple deployment options to suit your airport’s size and situation. You can choose cloud-based, on-premises, or hybrid models. This flexibility allows airports and airlines to meet local data obligations while accessing the global air travel system. With inbuilt flexibility, SITA Flex can be scaled and adapted to meet current and future needs.
Over 90% of airlines offer mobile apps. Very few are integrated into airport processes. With SITA Flex, you integrate the passengers’ mobile device and airline app with your existing systems for seamless operations.
Real-time data for efficiency and optimal passenger flows
SITA Flex processes passenger data in real-time. You enjoy intuitive dashboards for effective monitoring and reporting. You can check live views of the airport. You can monitor passenger flows and get the data you need to make smarter, faster operational decisions.
Resource allocation becomes easier too. You can move away from the constraints of fixed-location agents and desk-bound processes. You can free up space too – because there’s less need for costly and bulky IT infrastructure onsite too.
Streamline Passenger Journeys with Self-Service Solutions
As airports get busier, self-service solutions will become more and more essential. People prefer to help themselves rather than queue. That’s why passengers tend to embrace digital self-service solutions.
Airports also get the chance to re-think their resources. When staff shortages are common, could those ground agents be more usefully re-deployed? Could you find better, more profitable ways to serve customers? How else could you use that fixed desk space?
With SITA, you can also take processing and bag-tagging off-airport: on buses or at hotels, for example. Our compact self-service devices enable passengers to enjoy faster, smoother journeys and avoid time-wasting queues.
How is your airport going to respond to increasing passenger numbers and baggage volumes? SITA Flex gives you the full range of future-proof options to enable self-serve, increase passenger flows, cut queues, reduce manual handling and allocate your resources as needed. Want to know more? Talk to SITA.
