SITA Business Consulting leverages global best practices, industry knowledge, and our consultants' vast experience to guide clients in enhancing business value through technology and innovation. We aim to achieve optimal airport operational efficiency, drive digital transformation, and elevate passenger service and experience.
We are not merely a product but a strategic service designed to support airlines and airports in developing future-oriented technology strategies and capabilities. Our goal is to facilitate the transformation needed to achieve our clients' passenger and operational aspirations.
Our services are tailored for airlines and airports that are planning, beginning, or undergoing digital transformation. We provide necessary assistance, advice, and guidance to evaluate their current state and define future technology needs and directions.
Why us?
Airports and airlines operate in complex environments with many stakeholders and fast-changing requirements. Effective IT systems and dependable infrastructure are crucial for operational excellence, passenger satisfaction, and revenue optimization. As new technologies and digital capabilities evolve, we help clients navigate these changes through:
- Deep industry understanding
- Knowledge of new industry requirements and trends
- Expertise in best airport systems and processes
- Insights into industry evolution
What we do
We enable digital transformation through strong collaboration and partnerships with the following key focus areas:
- Growing Value: Maximizing the benefits of technology and innovation.
- Improving Operations: Leveraging technology to enhance processes, customer engagement, and cost efficiency.
- Driving Passenger Experience Improvements: Guiding the adoption of technology to improve overall passenger processes.
- Maximizing Operational Effectiveness: Optimizing business operations internally and with partners.
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Optimization the people side of change: Driving technology adoption and utilization through the application of planned and structured Change Management processes and tools. Ensuring achievement of business goals and expected Return on Investment.
Areas of practice
Our consulting practices are aligned with the core functions of the air transport industry, ensuring tailored solutions for our clients:
Airport Technology Master Planning:
An Airport Technology Master Plan consultancy provides strategic direction, mission, and vision for the technology group. It guides airports in deploying capabilities efficiently to achieve their master plan and business goals.
Airport Process Optimization:
The Airport Process Optimization consultancy provides a strategic plan to enhance and automate airport operations, improve efficiency and capacity. It covers:
- Mapping processes and technology
- Enhancing operational coordination and resilience
- Streamlining operational flows flow
- Developing step-by-step implementation plans and roadmaps
Passenger Processing Optimization:
The Passenger Processing Optimization review provides a strategic plan to enhance passenger processing, improve flow, and elevate the passenger experience. It includes:
- Mapping passenger processes and technology
- Enhancement of and optimizing the passenger flows and journey
- Simulation of airport capacity and streamlining passenger flow
- Developing step-by-step implementation plans and roadmaps
Digital & Data Transformation:
Digital & Data Transformation involves adopting digital technologies to overhaul business processes, delivering greater value to customers. It goes beyond digitization, focusing on rethinking and redesigning operations. The plan includes step-by-step implementation and roadmaps to achieve.
Airport Technology Commercialization:
Technology Commercialization involves evaluating airport technologies, assessing market potential, and developing a business plan. It includes protecting intellectual property, researching market demand, enabling partnerships, and creating plans to generate non-aeronautical revenue. The process also involves detailed business planning and step-by-step implementation to achieve commercialization goals.
Aviation Change Management:
Aviation Process Change Management guides organizations through the people transitions of technology deployments, ensuring smooth adaptation and increasing utilization of new processes and technologies. It involves assessing readiness, identifying barriers, and creating step-by-step plans to achieve the desired changes with minimal resistance.
Airport Process Simulation:
Process simulation is a tool used across various airport processes to model and optimize processes. It involves creating a digital virtual model of a real-world process to enable predictions of the process behavior under different conditions. It includes defining process flows, analyzing current operations, evaluating scenarios, and identifying optimal parameters to enhance efficiency and reduce costs.
Discover the advantage of our dedicated air transport industry focus
With a dedicated focus on the air transport industry, we bring unparalleled expertise through our comprehensive 360-degree view of the aeronautic day of operations, systems, solutions, processes, and IT infrastructure. Our deep understanding of aviation change management, particularly the people side of change, enables us to deliver tailored technology strategies with clear roadmaps and actionable steps from creation to implementation. Our proven methodologies are supported by extensive experience and endorsements from leading airports and airlines worldwide.
Partner with us to drive your digital transformation and achieve new levels of operational and passenger excellence. Contact us today to learn how we can support your journey.