SITA Baggage Management
WorldTracer®
Automated baggage tracking
for efficiency, cost control
and better customer experience.
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Product
WorldTracer®
The $2bn baggage challenge
As passenger numbers soar, baggage handling becomes more challenging.
Find out how SITA’s global baggage solution is making the difference.
How baggage mishandling affects your airlines’ customer experience
We’ve all heard the stories. Newly-weds go on honeymoon in Italy… while their luggage takes a break in Brazil. A bag is found in a small European airport… 20 years after it was lost. A tourist packs his suitcase with fish for sushi. Of course, his case is re-routed for days via a hot, humid airport… Yet baggage management is no laughing matter.
Mishandled bags cost the air travel industry over $2bn a year. Yet each mislaid, damaged, pilfered or stolen bag is a nightmare for individual passengers. And it’s toxic to customer experience.
Rising baggage volumes: why airlines and baggage handlers need to act now
The overall trend in baggage management is getting better. But, as passenger numbers soar, the total number of mishandled bags is getting worse.
Back in the 2007, global passenger numbers were around 2.5 billion. The mishandled bag rate (MBR) was around 19 bags per 1000.
Today’s performance is much better. We’ve cut baggage mishandling by almost two-thirds – down to 6.9 MBR. Yet, as passenger numbers have grown, more bags have been mishandled. When passenger numbers jumped by over 1 billion in 2023, there were over 10 million extra mishandled bags.
Now imagine what happens as passenger numbers double, as predicted, by 2040.
Real-time baggage tracking
Track and trace each bag in real-time. From check-in to final destination, WorldTracer® helps you reduce the cost and impact lost baggage. By reducing human handling, you also increase speed and efficiency.
Global Network
WorldTracer® is the de facto industry standard – chosen by over 500 airlines and around 2,800 airports. Yet the industry has still to harness the full power of the platform – to share data, notify passengers and automate recovery.
Automated Recovery
We’re so excited by Auto Reflight. It’s a no brainer for your business – automatically reflighting 70% of mishandled bags; returning 60% of mishandled bags in just 1.6 days. It saves time, hassle, and money.
Data-Driven Insights
Shared data is the big opportunity. Over 40% of airlines currently don’t share data. One third of airports don’t share data either. SITA’s ability to create joined-up systems is vital as passenger numbers start to soar.
Baggage gets smart
SITA offers a full suite of baggage solutions. Expand your ability to manage bags, improve operations and protect your brand reputation:
- Integrated biometrics and RFID tagging
- Auto-notification to keep passengers informed
- Self-service tracking and reporting for passengers
- Automated bag re-delivery for couriers, airlines and baggage handlers
- Lost and found – helping airlines re-unite passengers with lost items.
- Global database of mishandled bags to reduce fraud
WorldTracer® – the trusted choice
Developed with IATA, WorldTracer® by SITA is the proven, industry-leading, global baggage management solution. It's designed to help you quickly track, locate and recover lost baggage. By minimizing delays and reducing manual handling (and human error), SITA's automated baggage tracking system helps you enhance passenger satisfaction.
We all know that the air travel industry will get busier. Baggage volumes will grow. So it’s essential to future proof your operations. WorldTracer® helps you streamline your baggage tracking and recovery process with ease and accuracy.
With 75 years' experience in delivering innovative tech to the aviation sector, SITA’s provides solutions for the real world. We understand the complexities and challenges of how airports and airlines actually work.
Global Support 24/7
SITA is the global leader in tech for the air travel industry. But we complement our innovative solutions with real-world support.
WorldTracer® provides round-the-clock coverage across the globe – ensuring our IT systems are available and robust. Our Global Services group proactively monitor your infrastructure to identify and resolve issues before they become problems for your business.
This is the kind of reassurance you get from working with SITA: proven solutions built on in-depth industry knowledge. For over 75 years, SITA has helped airlines and airports innovate and work together to make air travel efficient, effective and customer-centric.
Resolution 753 compliance
87% of passengers would be happier to check-in a bag if they could get updates from their airline. This shift to real-time readiness and modern messaging is at the heart of IATA Resolution 753. SITA’s latest baggage tracking software will help reduce baggage mishandling. But it will also enable seamless baggage handling to cut costs and enjoy efficiencies.
SITA Bag Journey
Integrated with WorldTracer®, SITA Bag Journey gives you a cost-effective, cloud-based way to comply with IATA’s baggage tracking Resolution 753. The platform provides full end-to-end tracking information and shares this data with airlines and airports. By building data quality for the whole industry, SITA creates opportunities for growth.
Supported by SITA Global Services
WorldTracer® is supported by SITA Global Services (SGS), which provides global business continuity through a flexible service model. Our monitoring service ensures your IT systems are reliable and available, around the clock and around the world. Our experts proactively monitor your infrastructure, identifying and resolving problems before they impact your business.
Explore our related modules
SITA WorldTracer® Auto Reflight
Automates the process of handling baggage that cannot be transported on the originally intended flight with its passenger.
SITA WorldTracer® Baggage Self-Service
A new generation self-service module that allows passengers to report lost or damaged bags and track their status from their own device
SITA WorldTracer® Bag Delivery Service
A fully automated, end-to-end solution for managing and tracking the delivery of mishandled bags for couriers, airlines and ground handlers
SITA WorldTracer® Lost and Found Property
An ATI-specific, cloud-based application that allows airlines to handle lost and found property issues promptly and accurately, reuniting passengers with their personal belongings.
See how customers are succeeding with SITA
At Aeromexico we strive to serve our customers in the way that is most comfortable and practical for them. Integrating SITA’s service will help us increase our efforts and will lead us to the right path in order to respond efficiently to passengers and get them reunited with their bags as quickly as possible.
Edouard Piquet, Senior Vice President Customer Experience, Aeromexico
Explore other products
SITA Bag Fast
A simple piece of software that prints IATA-compliant fallback tags as and when they are needed
SITA Bag Manager
Real-time baggage management and reconciliation system to help airlines, airports and ground handlers reconcile, track, and manage baggage
SITA Bag Message
Fully managed, end-to-end baggage message distribution system that eliminates the need for multiple baggage system interfaces between airlines and airports
SITA Bag Journey
Provides a precise picture of a bag‘s current location, no matter how many airlines or airports handle it
- API available