Safe and efficient ground operations to enable seamless passenger journeys
Safe and efficient ground operations are a vital element to enjoyable air travel. However, ground handlers, like other ATI stakeholders, are under enormous pressure to reduce cost and complexity, while ensuring the safety and sustainability of its operations.
With the evolving nature of global air travel amidst the backdrop of the COVID-19 pandemic, ground handlers must look for ways to easily and efficiently meet the changing needs of the industry, while still being profitable.
At SITA, we offer solutions for ground handlers that exploit the latest technologies for passenger services, aircraft loading and dispatch, and mobility for management of staff schedules, duties and resources. Our solutions increase staff productivity, automate processes and improve passenger handling for ground handlers worldwide.
Portfolio spotlight
SITA Baggage Management
A data-rich range of complementary products to help you track, trace and manage baggage through every step of the baggage handling process
SITA Communications & Data Exchange
Creation and delivery of world-class air transport communication and data exchange solutions, enabling our customers to digitize and optimize operations.
SITA Operations at Airports
SITA Passenger Processing
Creating a safer, frictionless passenger journey – through low-touch and contactless passenger processing
Products for Ground Handlers industry
SITA Airport Management
Efficiently manage flight operations, optimize fixed and mobile resources as well as facilitate collaborative decision making
- API available
- Sustainable Aviation
SITA Bag Manager
Real-time baggage management and reconciliation system to help airlines, airports and ground handlers reconcile, track, and manage baggage
SITA Connect
Secure, reliable, flexible on-demand network connectivity at every destination
SITA Flex
Next-generation cloud-based, open API platform enabling mobility and low-touch operations, on and off-airport
- API available
SITA Information Security Services
Integrated, managed security controls that can be applied to SITA products and SITA network services to mitigate cybersecurity threats
SITA Maestro
SITA Maestro provides airports, airlines and ground handlers with a more automated and cost-effective way for their agents to process an airline’s passengers
SITA Messaging
Advanced messaging solutions that enable you to confidently exchange business-critical information with your partners through a reliable and cost-effective service
SITA Service Management
State-of-the-art technologies and top-quality support teams to optimize performance
SITA Wireless
Providing secure and managed global IoT connectivity and applications for your business-critical, operational and corporate environments
- API available
WorldTracer®
A single, global solution for reporting and tracing mishandled baggage to help reduce costs due to baggage delays and claims
API for developers
View all SITA APIs for Ground HandlersSITA is committed to delivering service excellence
Explore SITA servicesIndustry insights
SITA's runway for future operations
Resuming safe, efficient travel operations at manageable cost
Enabling the low-touch airport
Mobile and biometrics are enabling a touchless passenger journey.
Air Transport IT Insights 2019
Digital transformation, mobile services, emerging technologies and much more
See how customers are succeeding with SITA
Fortunately, delayed bags are very rare. But in case this happens, we want to provide a comfortable and easy recovery experience – without waiting at the belt, queueing at the Lost & Found counter or calling the baggage hotline to trace the bag. We are proud that, with this new digital solution, we can provide this improved experience to our passengers.
Being a responsible business makes us a better business
We believe that sustainability and corporate social responsibility can make a positive difference for our people, our industry, broader society, and the environment.
