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Safe and efficient ground operations to enable seamless passenger journeys

Safe and efficient ground operations are a vital element to enjoyable air travel. However, ground handlers, like other ATI stakeholders, are under enormous pressure to reduce cost and complexity, while ensuring the safety and sustainability of its operations.

With the evolving nature of global air travel amidst the backdrop of the COVID-19 pandemic, ground handlers must look for ways to easily and efficiently meet the changing needs of the industry, while still being profitable.

At SITA, we offer solutions for ground handlers that exploit the latest technologies for passenger services, aircraft loading and dispatch, and mobility for management of staff schedules, duties and resources. Our solutions increase staff productivity, automate processes and improve passenger handling for ground handlers worldwide.

2,800 customers. Almost every airline and airport in the world is a customer of SITA’s

Portfolio spotlight

SITA Baggage Management

SITA Baggage Management

A data-rich range of complementary products to help you track, trace and manage baggage through every step of the baggage handling process

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SITA Communications & Data Exchange

SITA Communications & Data Exchange

Creation and delivery of world-class air transport communication and data exchange solutions, enabling our customers to digitize and optimize operations.

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SITA Operations at Airports

SITA Operations at Airports
Increasing agility to optimize operations while maintaining profitability, on-time performance, and quick recovery from inevitable disruptions
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SITA Passenger Processing

SITA Passenger Processing

Creating a safer, frictionless passenger journey – through low-touch and contactless passenger processing

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Products for Ground Handlers industry

SITA Airport Management

Efficiently manage flight operations, optimize fixed and mobile resources as well as facilitate collaborative decision making

  • API available
  • Sustainable Aviation
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SITA Bag Manager

Real-time baggage management and reconciliation system to help airlines, airports and ground handlers reconcile, track, and manage baggage

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SITA Connect

Secure, reliable, flexible on-demand network connectivity at every destination

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SITA Flex

Next-generation cloud-based, open API platform enabling mobility and low-touch operations, on and off-airport

  • API available
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SITA Information Security Services

Integrated, managed security controls that can be applied to SITA products and SITA network services to mitigate cybersecurity threats

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SITA Maestro

SITA Maestro provides airports, airlines and ground handlers with a more automated and cost-effective way for their agents to process an airline’s passengers

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SITA Messaging

Advanced messaging solutions that enable you to confidently exchange business-critical information with your partners through a reliable and cost-effective service

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SITA Service Management

State-of-the-art technologies and top-quality support teams to optimize performance

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SITA Wireless

Providing secure and managed global IoT connectivity and applications for your business-critical, operational and corporate environments

  • API available
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WorldTracer®

A single, global solution for reporting and tracing mishandled baggage to help reduce costs due to baggage delays and claims

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SITA is committed to delivering service excellence

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Being a responsible business makes us a better business

We believe that sustainability and corporate social responsibility can make a positive difference for our people, our industry, broader society, and the environment.

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Being a responsible business makes us a better business

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