Creating safer, frictionless passenger journeys
Airports are where great journeys begin. However, in this current environment shaped by COVID-19, travel looks different and passengers also want the reassurance of safety, which is transforming industry processes. As a result, airports must build more flexible and efficient operations to support the “new normal” business model.
SITA leads the world in airport operations, and we are committed to helping you create safer, easier travel, anywhere. From check-in to arrival, we’re creating frictionless, stress-free and fully autonomous passenger journeys. We apply our expertise and knowledge to make airport operations smarter and more efficient, significantly contributing to sustainable air travel. Our future proof solutions – including biometric identity management, mobile-enabled self-service applications and passenger flow monitoring tools – are helping transform airports and improving the air travel experience for passengers, while making processes more efficient and agile.
Portfolio spotlight
SITA Baggage Management
A data-rich range of complementary products to help you track, trace and manage baggage through every step of the baggage handling process
SITA Passenger Processing
Creating a safer, frictionless passenger journey – through low-touch and contactless passenger processing
SITA Operations at Airports
SITA Communications & Data Exchange
Creation and delivery of world-class air transport communication and data exchange solutions, enabling our customers to digitize and optimize operations.
Products for the airport industry
AIRCOM® Cockpit Services
Our highly dependable aircraft communication service makes it seamless for Air Traffic Control and Airline Operations to communicate over one of the world’s most extensive networks.
- Airlines
ATC Datalink Service
Digital services enabling ANSPs to communicate with their air traffic management systems and participating aircraft.
- ANSPs
ATC Network
Offering the complete air-ground VHF infrastructure for aircraft communications, ready to be owned and operated by ANSPs.
- ANSPs
ATC Systems
Our ATC Systems for airport control towers and area control centers enable ANSPs to exchange and manage digital messages with aircraft pilots.
- ANSPs
SITA Advanced Data Services
SITA Advanced Data Services provides an extensive suite of versatile application programming interfaces (APIs) for the air transport industry.
- API available
SITA Airport Management
Efficiently manage flight operations, optimize fixed and mobile resources as well as facilitate collaborative decision making
- API available
- Sustainable Aviation
SITA Airside Optimizer
SITA Airside Optimizer offers customers a flexible framework with a selection of subscription-based Airside Operation services (incl. A-CDM)
- API available
- Sustainable Aviation
SITA Application Acceleration
Delivering always-on, responsive application performance for employees connected to private networks and users of internet applications
SITA Bag Fast
A simple piece of software that prints IATA-compliant fallback tags as and when they are needed
SITA Bag Journey
Provides a precise picture of a bag‘s current location, no matter how many airlines or airports handle it
- API available
SITA Bag Manager
Real-time baggage management and reconciliation system to help airlines, airports and ground handlers reconcile, track, and manage baggage
SITA Bag Message
Fully managed, end-to-end baggage message distribution system that eliminates the need for multiple baggage system interfaces between airlines and airports
SITA Connect
Secure, reliable, flexible on-demand network connectivity at every destination
SITA Flex
Next-generation cloud-based, open API platform enabling mobility and low-touch operations, on and off-airport
- API available
SITA Information Security Services
Integrated, managed security controls that can be applied to SITA products and SITA network services to mitigate cybersecurity threats
SITA LAN Management
SITA LAN Management provides a fit-for-purpose local area network (LAN) infrastructure ensuring secure, unified wide area network (WAN) and LAN connectivity
SITA Maestro
SITA Maestro provides airports, airlines and ground handlers with a more automated and cost-effective way for their agents to process an airline’s passengers
SITA Messaging
Advanced messaging solutions that enable you to confidently exchange business-critical information with your partners through a reliable and cost-effective service
SITA Omnichannel Services
An advanced range of communications solutions available in the cloud, enabling modern yet cost-effective contact with customers and employees
- API available
- Sustainable Aviation
SITA Passenger Flow Management
Optimize passenger processing and flows with analytics to better understand your passengers
- API available
SITA Passenger Information
Enhancing the passenger journey with accurate and timely information
- API available
- Sustainable Aviation
SITA Safety Cube
An integrated web-based aviation risk and compliance management solution that supports data-driven decision-making to enhance operational safety.
- Airlines
- ANSPs
- MROs & OEMs
SITA Service Management
State-of-the-art technologies and top-quality support teams to optimize performance
SITA Smart Path
A low-touch, biometric and cloud-enabled whole journey identity management solution facilitating self-service travel from check-in to boarding
SITA Wireless
Providing secure and managed global IoT connectivity and applications for your business-critical, operational and corporate environments
- API available
SITATEX Services
Provides users with a simple, intuitive solution to handle the growing complexity of sharing operational mail messages
API for developers
View all SITA APIs for AirportsSITA is committed to delivering service excellence
Explore SITA servicesIndustry insights
Enabling the low-touch airport
Mobile and biometrics are enabling a touchless passenger journey.
2023 SITA Air Transport IT Insights
SITA’s Air Transport IT Insights report is well established as the global benchmark research for the air transport indus...
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