SITA Smart Path
Making biometric innovation work in the real world
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Product
The world’s only proven fully end-to-end biometric travel solution
In the air travel industry, everyone likes to talk about frictionless journeys. Only SITA has the capability and capacity to deliver.
Your face is your boarding pass
Is your airport getting busier? Is passenger processing becoming more challenging? Is staffing an issue? If so, you’re not alone. Across the globe, airports are experiencing surging demand. Often there’s little scope to expand infrastructure or recruit more people. That’s why the air travel industry needs biometric travel solutions that deliver results – right now.
World-leading innovation
Smart Path is setting the standard for innovation in airports worldwide. And, because of SITA’s in-depth experience in the air travel industry, it works. Future-ready, it’s fast and easy to deploy – integrating with your existing infrastructure and third-party biometric services. This makes it simple for any airport – large or small – to get on the Smart Path.
Self-service and biometrics
SITA Smart Path uses the world’s best-performing facial recognition technology.* That means our matching technology is fast and accurate. Enhanced security is a key benefit. (Put simply, Smart Path is better at facial recognition than people are.) But the real beauty of Smart Path is improved airport efficiency and enhanced customer experience. In live implementations in busy airports, Smart Path cuts boarding times by around 30%.
* Our facial recognition technology partner NEC has ranked #1 globally several times in NIST vendor tests.
Why leading airports and airlines want biometrics now
Global air travel is expected to surge. More people. More baggage. Fewer staff.
That’s why leading airports and airlines are adopting SITA’s biometric technology as the industry standard. SITA's biometrics systems are currently in use at 45 airports worldwide, including major hubs like Beijing (PEK), Bangkok (BKK) and Newark (EWR).
Easy implementation
SITA’s innovative tech protects your investment in current infrastructure. Our real-world solutions mean you can introduce biometrics simply and efficiently into your airport.
Enhanced customer experience
Passengers are happy to use biometrics. The traveler feels recognized as an individual. Smart Path means less hassle for the traveler: no need to keep showing travel documents.
Improved security
While privacy is assured, biometrics ensure that security is enhanced. From enrolling with an airline app to crossing a border, every person in your airport has a valid credential.
Key benefits of the Smart Path suite
Smart Path works in the real world. Operational in many of the world’s busiest airports, Smart Path requires no leap of faith. It’s a complete suite of biometric technology that works.
Passengers enjoy intuitive self-service. Every traveler likes to feel in control. A growing number of passengers expect digital-first solutions. Most of all, people prefer smoother journeys.
Operations are optimized with Smart Path insights. Detailed analytics and performance measures help you fine tune your airport operations. We’re confident of the impact on customer satisfaction.
The end-to-end solution that’s years ahead in biometrics.
In terms of development and market acceptance, Smart Path leaves the competition trailing. Our system already works with a comprehensive range of competitors’ solutions. So if you already have a solution and are ready to add to it, we are ready to help you.
The Smart Path suite extends across all biometric services. For airports, our approach makes digital travel work like clockwork – from enrollment to bag drop to boarding, and in partnership with our border management experts, even crossing borders. If you’re an airline which wants to add biometrics to your digital offer, our software developer kit (SDK) range of Digital Travel ID services makes mobile app development quick and easy.
Innovation that’s tried, tested and trusted by world-leading airports.
SITA is proud to be the biometric partner for Beijing Capital International Airport (PEK) - one of the busiest airports in the world. We have over 3,000 biometric touchpoints across Asia – including PEK in China and 14 airports in India.
45 million passengers fly from Frankfurt (FRA) annually. Integrated with Star Alliance Biometrics, we saw 30% increases in throughput at various touchpoints. We also work with the U.S. Customs and Border Protection (CBP) – probably the most stringent controls in the world. With 1200+ touchpoints in the US, SITA’s biometric solutions have been implemented at many leading U.S. airports to support the CBP's Biometric Exit mandate.
End-to-end efficiency
The complete solution
It’s simple to see how Smart Path fits into the current flow of passengers in your airport. The system is so flexible it integrates with your current infrastructure.
From check-in to boarding, Smart Path smooths the passenger journey:
- cutting down on repetitive, irritating document checking.
- freeing up staff for more useful tasks like customer car
- making your airport more efficient and more secure.
SITA’s powerful matching engine makes Smart Path work like clockwork. Taking less than 3 seconds to process passengers – with over 99% facial match rate – Smart Path can speed up operations by 30%. For example, in Orlando (MCO), they found Smart Path helped board 240 people in just 10 minutes.
Best of all, you can start small and prove the benefits of the system.
Mobile app enrollment: easy and universally interoperable
SITA’s modular SDK makes it easy for passengers to securely enroll for biometrics from any airline or airport app.
Cloud services enable biometric pax processing with programmatic privacy compliance at any biometric-enabled airport globally, including non-SITA airports.
Unprecedented queue-avoiding convenience for today’s mobile travelers
Part of SITA’s comprehensive range of Digital Travel ID services, Smart Mobile makes setting up a re-usable biometric-enabled Digital ID quick and easy for passengers. Now, today’s mobile-enabled traveler can proceed straight to self bag drop and/or pre-security with the benefit of biometrics; their face is their boarding pass from the moment they enter the airport.
Smart Path: smart insights
Optimize your operations with comprehensive, detailed analytics and performance metrics.Learn more
The Cloud is the key
Enjoy the benefits of SITA’s innovative Cloud-based SaaS model with lower upfront investment.
Smart Path spans the globe
Years ahead in
biometric innovation
Established 75 years ago, SITA knows the airport and airline business like no other tech provider. The air travel industry is our sole focus. So, when we innovate, we know what will work.
Learn more about Smart Path. Read the brochure now.
FACE THE FUTURE
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Get in touchExplore our related modules
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