ON THE FRONTLINE OF THE COVID CRISIS, SITA’S PEOPLE TEAM SUPPORT EMPLOYEES AND THEIR WELLBEING, HELPING TO ADAPT TO THE NEW ENVIRONMENT, AND IMPLEMENTING NEW WAYS OF WORKING.
SITA’s People Team priorities in 2021-2022 and into the future: navigating through change as COVID-19 continues and industry recovery gets underway
Adapting SITA’s ways of working while keeping employees safe, well, and connected.
Supporting learning across the organization as a driver of business performance and growth for SITA.
Driving diversity throughout SITA, to ensure the company is smarter, more agile, resilient and innovative.
SITA’s People Team kept a sharp focus in three areas throughout the year. First, the continuous adaptation of ways of working to keep employees safe, well and connected, including a hybrid working model.
Second, supporting performance and learning as drivers of SITA’s business success, through learning ownership, more learning touchpoints, and via an ‘Unleash’ program equipping SITA’s people managers and senior leaders to deliver further company success in 2022 and beyond. And third, continuing to drive SITA’s diversity to ensure the company is smarter, agile, resilient, and innovative.
As we look ahead, SITA's People Team team will pave the way to a ‘new normal’, helping the business to re-imagine what the future of work will look like.
A YEAR AT-A-GLANCE:
SITA’S TALENT – UNIQUELY SPANNING THE WORLD
nationalities represented throughout SITA in almost every corner of the globe.
SITA staff work in countries across the world. Global and local, we are one of the most international companies on earth.
locations have a SITA presence, with staff working in 280+ cities.
countries have a SITA presence.
of SITA staff work in customer-facing roles, including customer service and support.
different languages spoken.
A YEAR AT-A-GLANCE:
KEY PEOPLE STRATEGIC DIRECTIONS
FOR SITA IN 2020 AND BEYOND
once again sat as a top agenda item for SITA’s HR teams in yet another year of the pandemic, with multiple offerings to support employee mental, physical, social, and financial wellbeing.
development remains a major priority as SITA prepares for future organizational growth and success. The year saw 335 promotions, providing our people with opportunities to develop.
in SITA remains a central pillar of setting direction, navigating uncertainty, and building teams to create opportunities for growth and development. 2021 saw around 300 participants enrol in SITA’s ‘Unleash’ people manager program, with more cohorts in the pipeline.
webinars
delivered over the year, 80+ fitness sessions, and two SITA global challenges – the SITA Olympics and World Tracer tour – with over 700 participants.
of SITA’s population engaged in the company’s wellbeing activities, with the well at work program delivering more than 22 events in total and engaging around 1,160 participants.
A YEAR AT-A-GLANCE:
KEY ACHIEVEMENTS AND MILESTONES IN THE YEAR
employees
attracted in 2021, a rise from 239 in 2020, and compared to 665 in 2019, in pre-pandemic times. New opportunities provided to 455 employees in the year, including promotions, conversion to permanent employee, and transfers to gain insights and skills.
SITA
5.0 Leadership Journey wins gold award for Excellence in Executive Education at the Chief Learning Officer Awards.
courses completed in 2021 by SITA employees, an average of 19.2 per employee, and 31.8 average learning hours.
skills
development is supported by the successful implementation and global availability of SITA’s two core platforms, Coursera and Skillsoft, covering a range of technical skills and specialties.
