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The 2019 SITA Baggage IT Insights report, one of the most appreciated, explores how baggage handling is performing in the air transport industry to improve further passenger satisfaction.
In 2018, 4.36 billion travelers checked in more than 4.27 billion bags. How is the industry coping with growth?
In the report you will learn about the latest:
- Baggage mishandling rate
- Baggage tracking achievements
- Use cases: Etihad, S7, Aegean airlines, Abu Dhabi airport
- Feedback from ACI, IATA, A4A, AAPA associations