2024 SITA Baggage IT Insights
Your Guide to Smooth Sailing in Airport Travel
Download the report
The aviation industry soared back in 2023, hitting a record 5.2 billion passengers - surpassing pre-pandemic levels. Now, the focus is on making your airport experience hassle-free by revolutionizing baggage handling. Picture this: full automation and total visibility from check-in to collection, giving you peace of mind and control over your
luggage journey.
How's it happening? Through cutting-edge tech like AI and computer vision, and a big push for self-service options such as biometrics and touchless systems, all aimed at streamlining operations.
Here's a sneak peek into what's hot in this year's report:
- We are expecting a smoother bag recovery thanks to data collection and sharing initiatives adopted by 93% of airports at bag delivery and 95% of airlines at bag collection.
- Good news: the industry's really stepped up its game, slashing the mishandling rate to just 6.9 per thousand passengers in 2024.
- Get ready for more hands-free travel: Airports and airlines are investing heavily in touchless self-service baggage processes, with 66% of airlines and 88% of airports adopting this technology.
Curious for more? Dive into the full report to stay ahead of the curve on the latest trends and challenges shaping the aviation industry!
Archive
Baggage IT Insights 2023
In 2022, the recovery of air travel surpassed expectations, with traffic surging to 3.42 billion passengers. Despite this positive news, the swift comeback took the industry by surprise, resulting in increased disruptions as airports, airlines, and ground handlers navigated the surge in traffic with reduced staff.
What does this mean for baggage?
Baggage IT Insights 2022
The air transport industry has begun to recover from the pandemic, with the gradual reopening of borders and passengers returning to the skies.
How has that affected baggage?
Baggage IT Insights 2021
Mishandled bag rates continued to decline despite a year of major disruption. COVID-19 has also accelerated digitalization projects and a reimagining of ways to handle passengers and their baggage.
