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Baggage IT Insights 2020
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Smart technology and IATA’s Resolution 753 are helping airlines to lower the bag mishandling rate. This is a key message in our baggage report.
We have yet to fully understand the affect of COVID-19 on baggage handling and processing. But as the journey becomes ‘touchless’, we will see more automation and intelligence, with greater reliance on mobile and contactless technologies at every step, including self-bag drop.