Philippine Airlines entrusts SITA with its digital transformation through the implementation of advanced solutions

SITA one of the leading players in air transport technology, has again been selected by Philippine Airlines (PAL) to manage and upgrade its network infrastructure and end-user computing (EUC) solutions over the next five years. This new agreement builds on a decade-long partnership, reinforcing the collaboration with the first Master Contract signed 10 years ago.

Under this renewed partnership, Philippine Airlines will integrate a suite of SITA’s solutions, including wireless (WiFi) capabilities, end-user-managed workplace services, and SITA messaging. Moreover, PAL will implement SITA’s Secure Access Service Edge (SASE) solutions, both at the airport and off-airport locations, secured by Cloud Secure Service Edge (Cloud SSE). These enhancements will enhance the airline’s connectivity, ensuring robust and efficient operations.

As part of its digital transformation strategy, Philippine Airlines aims to modernize its international network infrastructure with SASE technology. This initiative elevates service quality, reduces costs through innovative design, ensures business continuity, and enhances operational efficiency. The fully secured, integrated solution will offer a better user experience through a unified network and security setup, all provided by a single vendor. The project will expand to include 77 network sites, adding 15 new locations.

This initiative marks a significant milestone in the airline’s commitment to technological advancement and customer service excellence.

“The renewal of our long-standing partnership with Philippine Airlines clearly reaffirms our leadership in delivering unique network infrastructure and innovative technology solutions for the aviation industry,” said Sumesh Patel, President of SITA APAC. “Our integration of connectivity and security technologies will enhance the efficiency and reliability of Philippine Airlines’ operations, setting a new benchmark for digital transformation in the region.”

Recent recognition highlights Philippine Airlines’s operational excellence.  It was recognized as the most on-time airline in the Asia-Pacific region for January 2024, with 86.85% of its flights arriving on schedule, according to the Cirium On-Time Performance Report.

Captain Stanley Ng, President and Chief Operating Officer of Philippine Airlines Inc., stated, "Our renewed partnership with SITA is a pivotal step in our ongoing digital transformation journey. By integrating advanced technology solutions, we are committed to enhancing our operational efficiency, security, and passenger experience. This collaboration supports our strategic goals and reaffirms our dedication to providing reliable and innovative services to our passengers."

This collaboration aligns seamlessly with Philippine Airlines' 2024 strategic initiatives to modernize and secure its IT network and peripherals. Additionally, PAL has been a member and shareholder of SITA SC, the Belgian cooperative that is now the holding company of the SITA Group, since June 17, 1952. This year marks the celebration of 72 years of this enduring partnership.