Passenger Terminal EXPO 2024

SITA and NEC partner together to deliver the future of digital identity at airports. Read more: link

Description:

SITA Smart Path is a comprehensive whole-journey identity management solution where your face is your boarding pass. Using NEC’s fast, accurate automation, SITA Smart Path validates a passenger’s identity and credentials for paperless check-in, bag drop, security, immigration, and boarding.

Features:

• Modular and flexible concept working with all airlines or check-in and boarding systems
• Passengers’ personal data protected in compliance with applicable privacy laws and regulations
• Remote monitoring and management

Benefits:

• Improves identity management by verifying and validating passengers’ biometrics
• Seamlessly integrates with common-use passenger processing systems (CUTE/CUPPS)
• Frees airline and airport personnel to focus on more meaningful passenger interactions
• Reduces passenger stress with a fast, simple process that eliminates redundant travel document checks

Description:

SITA Smart Path Mobile is an alternate means for travelers to enroll their biometrics using their mobile phone, independently from the CUTE and CUSS environment of the airport, so ‘their face is their boarding pass’ from the moment they enter the airport.

Features:

• Can be customized to your brand
• Usable across Android and Apple device

Benefits:

• Fast and frictionless
• Privacy-centered
• Future proof by design
• Standards compliant

Description:

Introducing the new standard in self-service, the award-winning SITA Smart Path TS6 Kiosk. Cleverly designed and highly customizable devices that can be used for check-in, bag tagging and border control.

Features:

• Adaptable and upgradeable design
• Enhanced branding – swappable side panels allow for personalization and support brand requirements
• Sustainable design
• Flexible solution – mobile kiosks can address demand where necessary

Benefits:

• Futureproof – a durable product that can be updated to new technology at a future date
• Complement and support existing airport design and branding
• Eliminates the need to wait in long lines
• Can be enabled with biometric technology to provide a low-touch safe environment

Description:

A state-of-the-art self-service passenger processing solution, SITA Smart Path Gates help reduce costs and improve the passenger experience. They can be used for many different functions including: self-boarding, lounge access, security and border control.

Features:

• Boarding gate reader
• Integrated sensors which detect piggybacking, tailgating or changing direction
• Contactless processing
• Configured with IATA ITPS specification

Benefits:

• Speeds up boarding time
• Cuts down queues and reduced congestion
• Enhances security
• Reduces issues with staff deployment

Description:

SITA Smart Path Scan and Fly - Mini is a simple and cost-effective retrofit bag drop solution, enabling you to cut down on queues and reduce operational costs. The compact design is versatile, transforming your existing infrastructure to a self-service environment, with the capability of being touchless, and biometrically enabled.

Features:

• Bag drop application (White Label)
• Handheld or fixed scanner
• Identity verification
• Live status and notifications for staff through mobile application
• Optional features, such as common-use payments, Scan Arch and ID check

Benefits:

• Optimizes use of infrastructure, resources, and staff
• Fits existing airport infrastructure for fast, overnight installation
• Offers self-service or combined self-service and agent-assisted options

SITA will be demonstrating three new form-factors of the FlexBox at PTE, including a small bag drop form factor. Speak to a SITA expert for more information.

Description:

SITA Flex is the next-generation of common-use. With Flex, you can develop and deploy your own apps freed from traditional constraints to facilitate a low-touch, fully mobile passenger experience, driven by pioneering API technology.

Features:

• Frees up staff to work when and where they’re needed most on-and-off airport
• Frees airports and airlines from the constraints of physical infrastructure
• End-to-end API interface
• CUTE/CUPPS/CUSS compliant

Benefits:

• Process more passengers with fewer resources
• Make every device in the airport truly common use
• Free up space, reduce costs, and open new revenue streams
• Reduce congestion and the number of touchpoints at an airport
• Easy migration, scalable capacity, and reduced complexity

Description:

SITA Airport Management is a specialized suite of integrated solutions designed to address the unique business requirements of operations across the airport environment, including multi-airport operations. Driven by accurate, reliable, shared real-time data, SITA Airport Management helps airport stakeholders efficiently manage flight operations and optimize fixed and mobile resources.

Features:

• Combined AODB, fixed, and mobile resource management in one platform
• Optimization of operations and resources
• Improved disruption management

Benefits:

• Share information throughout the airport ecosystem, aligning all towards maximizing capacity and saving costs at every step. Agile and flexible, our solution toolkit helps you adapt to and build upon future innovations quickly and simply
• Simplify complex processes and make better, more informed decisions by automating routine processes. Free yourself to concentrate on more proactive decision-making, maximizing capacity and resource allocation, and saving costs at every step

Description:

SITA Airside Optimizer adds a layer of orchestration on your existing airside operations solutions. Through stakeholder collaboration and machine learning, SITA Airside Optimizer measures and minimizes aircraft engine run time during taxi and pushback while maximizing runway utilization and on-time performance.

Features:

• Subscribe to only the functionality and services you need
• Support all A-CDM concept elements
• Accurately measure and decrease airside emissions
• Sequence departing aircraft to push back and start their engines at the optimal time to reach the runway without experiencing traffic jams (SITA patent EP3899907A1)
• Share the optimal time to push back and start-up aircraft engines with all airport stakeholders, on any device, so there are no surprises, and everyone can plan accordingly
• Airport stakeholders contribute and collaborate from anywhere, on any device

Benefits:

• Save on aircraft fuel and minimize the impact on the environment
• Reuse your existing airport operation systems
• Minimize taxi/runway/airspace congestion and capacity constraints
• Maximize your runway utilization and use of airspace slots
• Optimize departure on-time performance
• Minimize recovery time from irregular operations

Description:

SITA Information Display System is a dynamic flight information display system (FIDS) facilitating the efficient and effective flow of passengers through your airport. It communicates important information like flight times and statuses as well as other key messages.

Unlike other FIDS solutions, SITA Information Display System ensures the right visual and audio messaging reaches all intended passengers in an accurate and timely way. It also provides the opportunity for targeted advertising, with the potential to increase your revenue.

Features:

• Web-based management
• Flexible integration options
• Intelligent monitoring
• Comprehensive flight data management
• Smart messaging
• Bandwidth efficient
• Cloud or on-premise deployment

Benefits:

• Reduce your costs with a single system
• Communicate simultaneously with passengers speaking multiple languages
• Improve passenger flow
• Increase ancillary revenue via advertisements and promotions, targeting specific subsets of passengers
• Manage disruption by providing timely airport information to all stakeholders
• Improve ease-of-use with an intuitive GUI

Description:

SITA WorldTracer® Auto Reflight is a fully automated SaaS solution capable of reflighting bags without human intervention. It is integrated with major airport and airline systems and compliant with IATA R755 and RP1745, providing the ability to manage the mishandled bag process from end-to-end and following system configurations based on airline requirements.

Features:

• Collect baggage routing and passenger details from DCS 
• Automatically suggest suitable flight routing for the RUSH bag using flight schedule 
• Reflight on the original bag tag  
• Update the DCS with RUSH bag routing 
• Integrate with WorldTracer 
• Proactively inform the passenger on arrival of any delay 
• Collect delivery details, allow the passenger to bypass the baggage hall, and track their bag 

Benefits:

• Cloud-based, part of WorldTracer suite 
• Automatically reflight bags without human intervention 
• Full IATA message and Resolution 755 compliance 
• Passenger notifications 
• DCS/BRS/BHS platform agnostic 
• Smooth deployment at 2000+ airports 
• Fully industry-aligned for global messaging and integrated with key systems 
• Detailed mishandled bag reports and reason for loss 

Description:

SITA Bag Journey NetScan is a patent pending mobile tracking app available through the cloud. Combined with a chosen handheld scanning device, NetScan is quick to install, offers end-to-end bag tracking, and enables airlines to comply with IATA Resolution 753 in a cost-effective way.  

Features:

• Easy and cost-effective data capture app for end-to-end tracking​ 
• Native mobile app running on Android and iOS platforms, connected to central Bag Journey servers via Wi-Fi or 4G networks​ 
• Already available and integrated with airline systems; scalable for future needs​ 
• IATA Resolution 753 compliant; supports data capture from all mandatory airport touch points​ 
• Works on smartphones and industrial-grade scanners  

Benefits:

• Minimize human error and ensure the right bags are loaded on the right aircraft 
• Reduce flight delays 
• Keep your airlines happy and IATA Resolution 753 compliant 
• No upfront investment or local infrastructure required 
• Quickly and easily upgrade to SITA Bag Manager Lite if a more robust BRS is needed in the future 

Description:

SITA Bag Manager Lite is a cost-effective, basic online baggage reconciliation system (BRS). It is part of SITA’s integrated Baggage Management portfolio that helps airlines, airports and ground handlers reconcile, track, and manage bags throughout the airport. SITA Bag Manager Lite provides information on baggage status to help resolve baggage issues and comply with IATA Resolution 753 requirements. With its cloud-based technology, customers can connect to SITA Bag Manager Lite with a web-enabled device and access it anywhere and anytime via the Internet – there is no need for dedicated equipment or connections.

Features:

• Full departure reconciliation
• Basic tracking functionality
• Standard departure statistics
• Reconciliation reports
• Resolution 753 compliant
• SITA Bag Message baggage data interface (incl. BPM and BMM1)
• Mobile application running on Android devices
• System running in the cloud, no on-site installation
• Hand-held devices managed by SOTI Device Management in the cloud

Benefits:

• Reduces the number of mishandled bags and their associated costs by up to 20%
• Accessible anywhere and anytime - no need for dedicated equipment or connections
• Removes the need for onsite technical infrastructure at the site and reduces costs associated with connectivity, training, hardware, licensing, and maintenance

Description: 

SITA’s Communications and Data Exchange (CDE) presents a comprehensive suite of value-added services (VAS) designed to elevate service delivery, thereby bolstering the digital journey for airport passengers.

SITA VAS is engineered to seamlessly integrate next-generation communications and data, fostering mobility and agility for airports, airlines, and ground handlers, ultimately enhancing airport and airline solutions.

Features:

• Global connectivity: secure, reliable, and business-grade fixed and cellular (5G) data connectivity available in 200 countries and territories.
• Mobility: 4G/5G mobile access for ground handlers, aicrafts, pilots, and crew. Mobile wifi hotspot router with sim cars and low orbit satellites communications for critical processes  backup (passenger processing kiosk/workstations,
• Omnichannel communications:  Cloud-based omnichannel communications solutions encompass voice inbound services (PSTN, Toll free), SIP Trunking with DIDs, contact center integration with baggage and airline DCS  
• Managed LAN infrastructure: Fully managed LAN infrastructure at airports (campus, lounge), headquarters, and town offices, including guest and corporate wifi access
• 5G integration: 5G private network on airport landside (check-in/departure terminal, apron for ground “below the wing” operations) and airside
• Cybersecurity: cloud secure access for safe internet browsing, endpoint protection, pen testing, consultancy for compliance and vulnerability assessment

Benefits: 

• Streamlined operations: Eliminate the hassle of managing multiple global suppliers and potentially reduce costs by up to 30%
• Accessible Omnichannel Services: Omnichannel services accessible anytime and anywhere, enhancing passenger experience
• Reduced infrastructure needs: Diminished reliance on onsite technical infrastructure and resources
• Enhanced resource utilization: Monitor and improve resource utilization for optimal operational efficiency
• Expanded routes: Facilitate route expansion for improved service coverage
• Modernization: Upgrade and modernize existing operations for enhanced efficiency
• Improved passenger experience: Elevate the overall passenger experience through connected services
• Revenue maximization: Maximize airport and tenant revenue through enhanced services
• Optimized capacity: Optimize airport capacity and operations for smoother functionality