Russell Norton

Russell Norton joined SITA as Customer Service Operations director in May 2023, and since 1^st September 2024 was appointed Head of Digital Customer Operations.

Russell is responsible for the first point of contact for our customers globally, whether that be Digital or traditional channels through several strategic locations.  A key driver in his new role is to deliver further digital transformation of our Global Service Desks whilst ensuring an excellent Customer Experience on that journey.

Russell brings a wealth of experience to SITA, having spent 15 years with Atos, a global systems integrator, in a variety of global customer facing and executive partner roles.

He has a significant background in operational excellence across many sectors including transport, energy, financial and government.

Russell holds an Executive diploma from HEC University Paris, in conjunction with Harvard coaching.

He is based in our office in London.

Russell Norton 2023 年 5 月加入 SITA 担任客户服务运营总监，2024 年 9 月 1 日起拔擢为数字客户运营主管。

Russell 是SITA全球客户的首席联系人，无论是数字渠道还是传统渠道，且服务多个战略市场。他的任务是进一步推动SITA全球服务平台的数字化转型，同时确保在这一过程中继续提供卓越的客户体验。

Russell曾在全球系统集成商 Atos 工作 15 年，担任全球客户和执行合伙人等职位。他在交通、能源、金融和政府等多个领域的卓越运营方面亦拥有丰富的背景。

Russell 拥有巴黎高等商学院的高级文凭，并接受过哈佛大学的辅导。

Russell常驻SITA伦敦办公室