SITA at PTE 2025: Innovation for the Future of Travel

SITA Smart Path is a comprehensive whole-journey identity management solution where your face is your boarding pass. Using NEC’s fast, accurate automation, SITA Smart Path validates a passenger’s identity and credentials for paperless check-in, bag drop, security, immigration, and boarding.

Features:

• Modular and flexible concept working with all airlines or check-in and boarding systems
• Remote monitoring and management

Benefits:

• Improves identity management by verifying and validating passengers’ biometrics
• Seamlessly integrates with common-use passenger processing systems (CUTE/CUPPS)
• Frees airline and airport personnel to focus on more meaningful passenger interactions
• Reduces passenger stress with a fast, simple process that eliminates redundant travel document checks

SITA Smart Path Mobile is an alternate means for travelers to enroll their biometrics using their mobile phone, independently from the CUTE and CUSS environment of the airport, so ‘their face is their boarding pass’ from the moment they enter the airport.

Features:

• Can be customized to your brand
• Usable across Android and Apple device

Benefits:

• Fast and frictionless
• Privacy-centered
• Future proof by design
• Standards compliant

Introducing the new standard in self-service, the award-winning SITA Smart Path TS6 Kiosk. Cleverly designed and highly customizable devices that can be used for check-in, bag tagging and border control.

Features:

• Adaptable and upgradeable design
• Enhanced branding – swappable side panels allow for personalization and support brand requirements
• Sustainable design
• Flexible solution – mobile kiosks can address demand where necessary

Benefits:

• Futureproof – a durable product that can be updated to new technology at a future date
• Complement and support existing airport design and branding
• Eliminates the need to wait in long lines
• Can be enabled with biometric technology to provide a low-touch safe environment

A state-of-the-art self-service passenger processing solution, SITA Smart Path Gates help reduce costs and improve the passenger experience. They can be used for many different functions including: self-boarding, lounge access, security and border control.

Features:

• Boarding gate reader
• Integrated sensors which detect piggybacking, tailgating or changing direction
• Contactless processing
• Configured with IATA ITPS specification

Benefits:

• Speeds up boarding time
• Cuts down queues and reduced congestion
• Enhances security
• Reduces issues with staff deployment

The IPS Self Bag Drop redefines self-service bag drop with seamless integration and unmatched flexibility. Supporting both one-step and two-step processes, it offers customizable configurations and cutting-edge features such as biometrics, smart payment and RFID integration to ensure a streamlined and contactless passenger experience.

Features:

• Modular and adaptable design with single or double-lane options
• High-accuracy camera system for baggage dimension and conveyability checks
• Multiple housing options (side-loader or front-loader)
• Hybrid version available for agent-assisted service
• Fully ADA/PRMD compliant

Benefits:

• Future-proof – upgradeable with new technology and security features
• Enhances airport efficiency by streamlining passenger flow
• Optimized space usage with flexible installation options
• Faster, contactless check-in with biometric and RFID integration

SITA will be demonstrating two form-factors and a small bag drop including payments at PTE. Speak to a SITA expert for more information.

SITA Flex is the next-generation of common-use. With Flex, you can develop and deploy your own apps freed from traditional constraints to facilitate a low-touch, fully mobile passenger experience, driven by pioneering API technology.

Features:

• Frees up staff to work when and where they’re needed most on-and-off airport
• Frees airports and airlines from the constraints of physical infrastructure
• End-to-end API interface
• CUTE/CUPPS/CUSS compliant

Benefits:

• Process more passengers with fewer resources
• Make every device in the airport truly common use
• Free up space, reduce costs, and open new revenue streams
• Reduce congestion and the number of touchpoints at an airport
• Easy migration, scalable capacity, and reduced complexity

The SITA Mobile CUTE Desk is a versatile and mobile solution designed to streamline passenger handling during peak periods. It enables airport staff to quickly deploy additional check-in or boarding stations in congested areas to assist passengers and alleviate pressure from fixed counters. 

Features:

• New design with passenger-facing display screens
• Smooth mobility with the option to lock the unit in place electronically, ensuring stability when in use
• User-Friendly Interface: Equipped with a touchscreen for intuitive operation by staff
• Hot-Swap Battery System: Enables uninterrupted operation with easily replaceable batteries, ensuring continuous functionality without downtime during peak periods

Benefits:

• Enhanced Mobility for Crew – Allows crew members to move freely and efficiently, improving responsiveness
• Sleek, Modern Alternative to CUTE Stations, enhancing the overall passenger and crew experience
• Reduces the need for bulky physical infrastructure, lowering operational expenses and optimizing airport layouts
• Speeds up processes and enhances passenger flow for a smoother airport experience

SITA Airport Management is a specialized suite of integrated solutions designed to address the unique business requirements of operations across the airport environment, including multi-airport operations. Driven by accurate, reliable, shared real-time data, SITA Airport Management helps airport stakeholders efficiently manage flight operations and optimize fixed and mobile resources.

Features:

• Combined AODB, fixed, and mobile resource management in one platform
• Optimization of operations and resources
• Improved disruption management

Benefits:

• Share information throughout the airport ecosystem, aligning all towards maximizing capacity and saving costs at every step. Agile and flexible, our solution toolkit helps you adapt to and build upon future innovations quickly and simply
• Simplify complex processes and make better, more informed decisions by automating routine processes. Free yourself to concentrate on more proactive decision-making, maximizing capacity and resource allocation, and saving costs at every step

SITA Airside Optimizer adds a layer of orchestration on your existing airside operations solutions. Through stakeholder collaboration and machine learning, SITA Airside Optimizer measures and minimizes aircraft engine run time during taxi and pushback while maximizing runway utilization and on-time performance.

Features:

• Subscribe to only the functionality and services you need
• Support all A-CDM concept elements
• Accurately measure and decrease airside emissions
• Sequence departing aircraft to push back and start their engines at the optimal time to reach the runway without experiencing traffic jams (SITA patent EP3899907A1)
• Share the optimal time to push back and start-up aircraft engines with all airport stakeholders, on any device, so there are no surprises, and everyone can plan accordingly
• Airport stakeholders contribute and collaborate from anywhere, on any device

Benefits:

• Save on aircraft fuel and minimize the impact on the environment
• Reuse your existing airport operation systems
• Minimize taxi/runway/airspace congestion and capacity constraints
• Maximize your runway utilization and use of airspace slots
• Optimize departure on-time performance
• Minimize recovery time from irregular operations

SITA Information Display System is a dynamic flight information display system (FIDS) facilitating the efficient and effective flow of passengers through your airport. It communicates important information like flight times and statuses as well as other key messages.

Unlike other FIDS solutions, SITA Information Display System ensures the right visual and audio messaging reaches all intended passengers in an accurate and timely way. It also provides the opportunity for targeted advertising, with the potential to increase your revenue.

Features:

• Web-based management
• Flexible integration options
• Intelligent monitoring
• Comprehensive flight data management
• Smart messaging
• Bandwidth efficient
• Cloud or on-premise deployment

Benefits:

• Reduce your costs with a single system
• Communicate simultaneously with passengers speaking multiple languages
• Improve passenger flow
• Increase ancillary revenue via advertisements and promotions, targeting specific subsets of passengers
• Manage disruption by providing timely airport information to all stakeholders
• Improve ease-of-use with an intuitive GUI

Launched in 2024, SITA Total Optimizer harnesses AI and the principles of Total Airport Management to optimize holistically across a variety of airport functions. It allows airport teams to dynamically set the relative priority of different aspects, such as Operational performance, Capacity provision, Revenue generation, Cost efficiency, Passenger Experience and Sustainability.

Benefits:

• It enables airports to see the quantified impact of your current strategy on all the KPIs that matter to you and your stakeholders, including sustainability​
• It automatically generates a new holistic airport plan by simply defining the priority of your KPIs and quantifiably compare this to your current plan​
• It enables you to change those priorities at any time, in collaboration​ with your stakeholders, to react to changing circumstances and automatically cascade your new plan to your teams​ to be reviewed and implemented, using your existing toolset

It can achieve of all of this with a platform that learns from experience, rather than following predefined rules.

SITA WorldTracer® Auto Reflight is a fully automated SaaS solution capable of reflighting bags without human intervention. It is integrated with major airport and airline systems and compliant with IATA R755 and RP1745, providing the ability to manage the mishandled bag process from end-to-end and following system configurations based on airline requirements.

Features:

• Collect baggage routing and passenger details from DCS 
• Automatically suggest suitable flight routing for the RUSH bag using flight schedule 
• Reflight on the original bag tag  
• Update the DCS with RUSH bag routing 
• Integrate with WorldTracer 
• Proactively inform the passenger on arrival of any delay 
• Collect delivery details, allow the passenger to bypass the baggage hall, and track their bag 

Benefits:

• Cloud-based, part of WorldTracer suite 
• Automatically reflight bags without human intervention 
• Full IATA message and Resolution 755 compliance 
• Passenger notifications 
• DCS/BRS/BHS platform agnostic 
• Smooth deployment at 2000+ airports 
• Fully industry-aligned for global messaging and integrated with key systems 
• Detailed mishandled bag reports and reason for loss 

WorldTracer® Auto Notify is a proactive notification service that advises the passenger, just after arrival, if their baggage has been mishandled, allowing the passenger to skip the carousel and baggage service desks, and ultimately removing work for baggage service agents.

All airlines and ground handlers incur costs with the baggage service desks and agents in the baggage hall. It’s expensive, unattractive and a detractor for the airline.

Auto Notify removes the need for a passenger to queue at the baggage service desk. Additionally, it reduces queries and calls to their contact centers - as travelers now know where their baggage is, when they’ll see it again, and can follow progress themselves using self-service.  

Benefits:

• Reduces queues at the baggage service desk, allowing airlines to reduce staffing levels or redeploy staff to other activities.
• Reduces calls to airline contact centers as passengers are kept informed of the status of their mishandled baggage.
• Ensures files are completed with accurate information to assist with matching and delivery, reducing the time needed to process and close files, and consequently reducing payouts to passengers during the delay.

Bag Manager V7 is a next-generation baggage management solution designed for efficiency, flexibility, and security. It enhances the proven capabilities of V6 with a modern UI, improved tracking, and greater customization, ensuring seamless baggage operations across airports and airlines.

Features:

• Modern UI with fewer screens for streamlined navigation
• Responsive design adaptable to multiple screen sizes and browsers
• Hierarchy-based access control for enhanced security
• Self-configuration options for tracking locations, auto emails, BSM exceptions, and message logs
• Native Android app for faster updates and mobile-specific functionality
• Optimized arrival scanning with First Bag/Last Bag calculations
• Upgraded system architecture for better performance and scalability

Benefits:

• Faster, more intuitive baggage management with reduced training needs
• Customizable interface for greater operational control
• Enhanced security with strict access management
• Improved tracking accuracy for better baggage monitoring
• Future-proof technology with high performance and reliability
• Seamless deployment and integration with airline and airport systems

SITA Digital Travel Lane is a "just-walk-through" corridor that speeds up border crossings. As passengers walk through, cameras match their faces to a verified digital identity, automatically clearing those approved to enter. Border agents can easily intercept travelers and take action without stopping everyone else when they have been flagged. This helps reduce congestion and lets people through immigration more efficiently.

Features:

• Designed to work with existing border systems.
• Uses biometrics to quickly verify travelers and clear those approved to enter faster.
• Designed to meet global security and data privacy standards, including GDPR.
• Shares real-time traveler information so border agents can intercept potential threats sooner, preventing delays and keeping the passenger flow moving.

Benefits:

• Stronger security – spot risks before they reach immigration touchpoints with real-time biometric checks.
• Faster passenger processing – reduce wait times at immigration and keep people moving.
• Smarter decision-making – Provide border agents with real-time traveler data for better, faster decisions.

SITA Digital Travel ID is a biometric digital ID solution that makes travel faster and easier by automating identity checks at every step. Travelers create a secure digital ID from their passport that can be used across all travel touchpoints. Governments can verify passengers when they check in, identifying security risks sooner and speeding up border processing for approved passengers. Airports can move travelers through checkpoints faster, reducing congestion and getting passengers airside sooner – giving them more time to shop and dine. Airlines can prevent fines for inadmissible travelers by ensuring accurate passenger data with a simple passport scan at check-in, while biometric boarding speeds up turnaround times, reduces delays, and lowers ground handling costs. 

 Features:

• Supports ICAO Digital Travel Credential (DTC) and IATA OneID, allowing a single, reusable digital identity.
• Works with existing airport, airline, and government systems – no costly overhaul required.
• Privacy by design, ensuring secure, compliant data handling.
• Enables biometric check-in, border crossing, and boarding.

Benefits:

For Governments

• Reduce fraud and identity theft with better threat detection.
• Export the border to the time of check-in, speeding up passenger processing at immigration and identifying security risks before travel.
• Make travel more accessible and traveler-friendly by reducing entry delays, encouraging more visitors, and driving national prosperity.

For Airports

• Increase passenger throughput with automated identity checks.
• Handle more travelers without expanding infrastructure.
• Boost retail and dining revenue by getting passengers airside faster.
• Free up staff to focus on customer service instead of manual checks.

For Airlines

• Reduce fines for inadmissible travelers by verifying identities before travel and minimizing human error from manual data entry.
• Speed up boarding to improve turnaround times and maximize aircraft use, reducing delays and ground handling costs.
• Use biometrics across any common-use airport infrastructure, including non-SITA airports.

SITA Connect Go is designed explicitly for ATI customers, aiming to overcome the constraints of legacy global WAN networks and meet the demands presented by emerging industry trends. It delivers the essential elements of agility, flexibility, security, and seamless cloud integration required for efficient operations in both airport and off-airport settings, catering to user needs regardless of their location. 

SITA Connect Go includes: 

• SITA Connect Go (SD-WAN, SSE, Multicloud) for airports and town side offices 

• SITA Connect Go Seasonal for the flexibility of opening new routes 

• SITA Connect Go Next Generation Firewall for Advanced Firewall features 

• SITA Connect Go Multicloud for advanced integration with cloud infrastructures and applications 

VAS: A Journey to the Connected Airport 

The VAS portfolio brings the Connected Airport vision to a reality. Our portfolio of products and managed services cover all airports and airlines connectivity needs to collaborate and operate seamlessly at airports. 

• SITA LAN Management: stable, high-bandwidth connectivity through cable and WiFi, for customer and workforce devices, IoT and sensors, security, etc. 

• SITA Wireless: we provide flexible, highly efficient wireless solutions to provide coverage anywhere.  Our solutions Mobile Data Access, Managed Satellites, Mobile WIFI, and the upcoming Mobile Private Network, all supported 24x7 by SITA Global Services.  

• SITA Cybersecurity: SITA's Managed SSE and SITA Managed Security Appliance (MSA) provide integrated security for distributed environments, advanced threat prevention, seamless connectivity, and centralized policy management. This hybrid model secures both internal networks and internet-bound traffic, ensuring uniform policy enforcement and regulatory compliance.